Care that starts with knowing you.
Alabaster Health is a nurse-led community provider in Western Sydney. Our nurses and support workers care for people living with mental health conditions and their families. We also provide community nursing for veterans.
We started Alabaster Health because people deserve to be known, not passed from worker to worker. You’ll see the same small team every time: people who understand your health, what matters to you, and how you want to be supported.
We look after your mental and physical health together, help with everyday life, and work alongside your family, your GP and your treating team. You lead, and we walk beside you.
Our name
Our name comes from the story of a woman who broke open an alabaster jar of precious perfume and poured it out for one person, holding nothing back. Others questioned her, but she gave what she had with care and courage.
That story shapes how we care. Compassion is care that holds nothing back. Hope is seeing the worth in every person. Purpose is giving every visit our full intention.
For our nurses and support workers, this means turning up for you, getting to know you, and caring for you as a whole person.
Three values, and what they mean in practice
Our culture rests on three values that shape how we support the people and families who trust us with their care.
Compassion
Care that holds nothing back. Holding nothing back means giving you our full time and attention. We get to know your story, culture and what matters to you, and the same small team stays with you, so you never have to start again.
Hope
Seeing the worth in every person. We see your strengths, not just your diagnosis, and we believe recovery is possible. Your team helps you stay well at home and rebuild confidence and connection at your own pace.
Purpose
Every visit, given with intention. Every visit works towards goals you set. We keep your family, GP and treating team in the loop and adjust as your needs change.
What you can hold us to
Commitments we make to every participant and family, in writing.
- A small, consistent team so you never have to retell your story
- Workers matched on culture, language, gender preference and clinical need
- A named contact who answers, and a backup when they are away
- Clinical notes kept current and shared with your GP and treating team
- An honest answer when we are not the right provider for what you need
- Regular reviews, and help gathering evidence when your needs change
- Clear service agreements with no surprise charges
The people who turn up
Our team is led by registered nurses and includes enrolled nurses, support workers and support coordinators. We hire people who are good at the clinical part and the human part, and we keep the same team with you for the long term. We welcome people from all cultures, including Aboriginal and Torres Strait Islander and culturally diverse communities, and we match carefully so you feel understood from the first visit.
Where we work
We support people across Western Sydney, at home and in their local community, including NDIS participants, their families, and veterans and war widows through our DVA Community Nursing service. Live nearby but not sure if we cover your area? Get in touch and we’ll tell you honestly whether we can help.
Let's talk about the support you need.
Whether it’s for you or someone you love, send a referral or give us a call. We’ll come back to you within one business day with next steps, who your team could be and a realistic start date.