NDIS Support Workers
Everyday support with personal care, daily living and getting out into your community.
What it involves
Our support workers help with the practical parts of the day: personal care, meals, medication prompts, getting to appointments and taking part in the things you actually want to do. They work to your routine and your goals rather than a script, and they sit alongside our nurses and support coordinators so one team holds the whole picture.
What is included
The things this support covers day to day. If something you need is not on the list, ask us anyway.
- Personal care, including showering, dressing and grooming
- Meal preparation and support with eating and drinking
- Medication prompting and monitoring, with registered nurse oversight where it is needed
- Household tasks, laundry, shopping and keeping the home safe
- Getting to appointments, work, study and social activities
- Building daily living skills so you do more for yourself over time
- Sleepover, active night and 24-hour rostered support
- Short-term and emergency respite so family carers get a break
Who it is for
NDIS participants who need a hand with daily living at home or in the community, whether that is a few hours a week or support around the clock.
What makes it different
A consistent, matched team rather than whoever happens to be free. Our support workers are backed by registered nurses and coordinators, so clinical needs and everyday support are handled by the same organisation.
How this support starts
You get in touch
Send a referral or call. Tell us about the person, their plan, and what they need day to day.
We assess and match
We meet you, confirm what your funding covers, and put forward the workers or clinicians who actually fit.
Support begins
Your team steps in, and stays. We review with you regularly and adjust as things change.
Am I eligible
Eligibility depends on the scheme, and the referral process is a little different for each. Choose the one that applies to you.
Support workers hours are usually funded under Core Supports, most often Assistance with Daily Life and sometimes Assistance with Social and Community Participation if the focus is getting out into the community. Some skill-building goals may sit under Capacity Building instead.
You do not need a doctor’s referral to start. We will confirm what your plan covers before anything begins, and tell you plainly if it does not cover what you are asking for.
We currently support self managed and plan managed participants. The management type changes how invoices are handled, not the support you receive.
You do not need to be the participant to talk to us. Family members, carers, support coordinators, and planners all make referrals, and we will speak with you about eligibility before anyone commits to anything.
If you are a family carer and need a break, short-term and emergency respite are available through this support. It is worth asking about before you reach the point of needing it urgently.
Common questions
The things people ask us most often about this support.
Certificate III in Individual Support or equivalent experience, NDIS Worker Screening, a current First Aid certificate and a driver licence. Workers delivering high intensity supports hold the additional training that requires and work under registered nurse oversight.
Usually Core Supports, under Assistance with Daily Life or Assistance with Social and Community Participation. Some skill-building goals sit under Capacity Building instead. We confirm what your plan covers before anything starts.
Yes. We match on language, culture, gender and interests as well as skills, and you can ask for a different worker at any time without having to justify it.
Yes, and that is usually how we roster it. Fewer people through your door, and someone who already knows how you like things done.
Yes. Sleepover, active night and 24-hour rostered support are available, including within supported independent living arrangements.
You may also be interested in
Community Nursing Care
Clinical care at home from registered and enrolled nurses.
Supported Independent Living
Support in a home of your own, at the level you actually need.
Ready to talk about someone you care for?
Send us a referral and we will come back to you with a plan, a team and a start date.