Social Support Workers
The same familiar support workers, helping with daily life and reconnecting with your community, at your pace.
What it involves
Your support worker helps with the practical parts of the day and with getting back out into the world. From routines, meals and appointments to joining a group, a class or a place of worship, we work to your goals, not a script. Your support workers are part of the same team as your nurse, so one team holds the whole picture.
What is included
The things this support covers day to day.
- Personal care, household tasks, laundry, meals, shopping and cooking together
- Building routines and keeping the home running and safe
- Medication prompting and monitoring, with registered nurse oversight where it is needed
- Building daily living skills so you do more for yourself over time
- Support to attend to appointments, work, study and social activities until you feel confident going on your own
- Sleepover, active night and 24-hour rostered support
- Short-term and emergency respite so family carers get a break
- Finding groups, classes and activities that match your interests
- Connecting with cultural, faith and language communities
- Learning to use public transport
- Volunteering and community pathways
Who it is for
People living with mental health conditions across Western Sydney who want support with daily life, or help to rebuild connection and confidence after a period of isolation. Whether it’s a few hours a week or more, we go at your pace.
What makes it different
A small, matched team rather than whoever happens to be free. You meet your workers before they start, you can ask for a change anytime, and our nurses back them up when health needs come into it.
Common questions
The things people ask us most often about this support.
Usually Core Supports, under Assistance with Daily Life or Assistance with Social and Community Participation. Some skill-building goals sit under Capacity Building. We confirm what your plan covers before anything starts.
Yes. You meet workers before they join your roster, and you can ask for a different worker at any time without having to explain why.
No. Wherever possible we connect you with everyday community life: a local club, a class, a place of worship, a sports team. Specialist programs are one option, not the default.
Yes. Sleepover, active night and 24-hour rostered support are available, including within supported independent living arrangements.
Where we can, yes. We match support workers on language and culture as a priority, not an afterthought. Let us know your preferred language when you get in touch.
Certificate III in Individual Support or equivalent experience, NDIS Worker Screening, a current First Aid certificate and a driver licence. Workers delivering high intensity supports have additional training and are overseen by our registered nurses.
Let's talk about the support you need.
Whether it’s for you or someone you love, send a referral or give us a call. We’ll come back to you within one business day with next steps, who your team could be and a realistic start date.