Referrals
Make a referral
Whether it’s for you, someone you love or someone in your care, tell us what’s needed. We’ll come back to you about whether we can help and when we could start.
Who we work with
- You and your family: You can refer yourself or someone you love. You don’t need a coordinator or to have everything worked out first.
- Support coordinators and plan managers: Send us the plan and goals. We’ll tell you honestly whether we can staff it, and by when.
- GPs, mental health teams and discharge planners: Refer someone who needs mental or physical health nursing at home, and we’ll pick it up so discharge isn’t delayed.
- Veterans and war widows: Ask your GP, hospital doctor, discharge planner or nurse practitioner for a written referral.
What happens after you send it
A referral is the start of a conversation, not a commitment.
1. We read it and call you. We confirm we have received the referral and ask anything that is missing.
2. We check we are the right fit. If we cannot provide what is needed, we say so early and point you elsewhere.
3. We meet the person. No cost, no obligation, in their own home if that is easier.
4. We agree a start. Supports, times and who will be delivering them, written down before anything begins.
Not sure if we can help?
Ask anyway. If we can’t, we’ll point you to someone who can.