Community Nursing Care
Clinical and personal care delivered where you live, by registered and enrolled nurses.
What it involves
Our nurses provide wound care, medication management and support for complex health needs, in the place you actually live. Visits are planned around your routine rather than a clinic timetable, and clinical notes stay current so your GP and specialists are never working from old information.
What is included
The things this support covers day to day. If something you need is not on the list, ask us anyway.
- Wound assessment, dressing and ongoing review
- Medication administration, prompting and Webster pack management
- Catheter, stoma and continence care
- Diabetes support including blood glucose monitoring and insulin
- PEG and enteral feeding support
- Post-hospital discharge follow-up
- Clinical notes shared with your GP and specialists
Who it is for
Participants who need professional nursing support to manage their health at home, without needing to be in hospital.
What makes it different
Registered clinicians providing hospital-level care where you live, helping avoid unnecessary hospital stays.
How this support starts
You get in touch
Send a referral or call. Tell us about the person, their plan or card, and what they need day to day.
We assess and match
We meet you, confirm what your funding covers, and put forward the workers or clinicians who actually fit.
Support begins
Your team steps in, and stays. We review with you regularly and adjust as things change.
Am I eligible
Eligibility depends on the scheme, and the referral process is a little different for each. Choose the one that applies to you.
If you have an NDIS plan, the supports you can use are set by what is written in it, not by the provider you choose. Nursing and daily living supports usually sit under Core or Capacity Building depending on complexity.
You do not need a doctor’s referral to start an NDIS funded support with us. We confirm what your plan covers before anything begins, and we tell you plainly if it does not cover what you are asking for.
Self managed and plan managed participants are welcome now. The management type changes how invoices are handled, not the support you receive.
DVA community nursing is available to Veteran Card – All Conditions holders (previously the Gold Card), including war widows and widowers, who have an assessed clinical need. Veteran Card – Specific Conditions holders (previously the White Card) can receive nursing care that relates directly to an accepted condition, and DVA must confirm eligibility before care starts. People with Provisional Access to Medical Treatment, and recipients of Non-Liability Health Care, are also eligible.
A written referral is required, from a GP, a treating medical practitioner in hospital, a hospital discharge planner or a nurse practitioner. All care is delivered face-to-face in your own home.
Alabaster Health is a DVA registered provider, provider number 9729131L.
If you are not sure which applies, call us and we will point you to the right assessment pathway even if the answer is another provider.
You do not need to be the participant to talk to us. Family members, carers, support coordinators, GPs and hospital discharge planners all make referrals, and we will speak with you about eligibility before anyone commits to anything.
If you are supporting someone and need a break, respite is a funded support under the NDIS. It sits outside the DVA Community Nursing Program, so for veterans we will point you to the right DVA pathway. Either way it is worth asking about early rather than at the point of crisis.
Common questions
The things people ask us most often about this support.
Not for NDIS funded nursing. If your plan includes nursing supports we can start after an assessment. DVA community nursing does require a written referral from a GP, a treating medical practitioner in hospital, a hospital discharge planner or a nurse practitioner.
Community nursing is usually funded under Improved Daily Living in the Capacity Building budget when the focus is building a participants’s own skills or their support workers’ skills, or as a high-intensity daily activity support in the Core budget when the nurse is delivering direct, hands-on clinical care. Which one applies depends on the assessment, not on the provider you choose.
Yes. Care is delivered by registered and enrolled nurses with current AHPRA registration, and high intensity supports are delivered by staff with the relevant additional training.
Once we have your plan details and an assessment is complete we will give you a realistic start date rather than an optimistic one. Complex or high intensity supports take longer because we will not send a nurse who is not the right fit.
You may also be interested in
Supported Independent Living
Daily living support in shared or individual accommodation.
Support Coordination
Help to understand your plan and connect with the right providers.
Ready to talk about someone you care for?
Send us a referral and we will come back to you with a plan, a team and a start date.